REVIEW AUTOMATION For roofers, plumbers, HVAC, electricians, garage door & restoration pros

Turn  finished  jobs  into 
5-star reviews  and  more calls .

Hotshot Reviews helps roofers, plumbers, HVAC, electricians, garage door pros, and fire/water/mold restoration companies automatically ask every customer for an honest review, respond faster, and build trust before the next estimate. No chasing. No awkward asks.

Auto SMS & email after every job AI-drafted review replies Google-policy safe
Run My Free Review Audit See Plans
Built around the review platforms your customers use
Google Reviews Facebook coming soon Yelp HomeAdvisor BBB Trustpilot Angi Instagram
The Problem

Most happy customers never leave a review.

Your work is great. Your customers love you. But unless someone asks them — at the right time, in the right way — their 5-star post never happens. And the next job goes to the contractor who already has 200 reviews.

Without Hotshot

Where the trust leaks out.

  • They loved the job but forget to post
    Only 1 in 25 happy customers reviews you without a nudge.
  • Competitors with more reviews get the call
    Homeowners pick the top 3 on Google. You're #11.
  • Bad reviews sit unanswered
    A 1-star with no reply tells every future customer you don't care.
  • Your best proof is not being used
    Hundreds of happy jobs and zero photos, posts, or testimonials online.
  • Past customers are not being followed up with
    The repeat-customer goldmine sits in your CRM, untouched.
With Hotshot

A reputation engine that runs itself.

  • Auto-request after every job
    SMS + email fires the moment a job is marked complete.
  • The same request for every customer
    Everyone gets the same link to leave an honest Google review. A private message option is open to anyone and never replaces it.
  • AI writes thoughtful replies
    Every review gets responded to in your tone, in seconds.
  • Reputation dashboard
    Track stars, sentiment, and competitors in one place.
  • QR cards + smart links
    Tap-to-review for jobsite handoff, invoices, signage.
How Hotshot Reviews Works

Genuine reviews from every customer.

Step 01

Finish the job

After you complete a service, Hotshot helps you send a friendly review request to your customer.

Step 02

Make leaving a review easy

Every customer receives the same opportunity to leave an honest Google review, whether their experience was great, average, or disappointing.

Step 03

Give customers a way to reach you directly

Customers can also share concerns privately with your business so you have an opportunity to listen, respond, and resolve problems. This option is available to everyone and never replaces the public review link.

Step 04

Stay on top of your reputation

Monitor incoming reviews, respond professionally, and use customer feedback to improve your service.

Step 05

Build trust over time

Consistent, genuine reviews help future customers understand what it’s like to work with your business.

Our Approach to Honest Reviews

Real customers. Real experiences. No review gating.

Hotshot Reviews does not filter customers based on star ratings or selectively request positive reviews.

Every customer gets the same direct opportunity to leave an honest public review.

Private feedback is an additional communication option—not a substitute for public reviews.

We believe lasting reputations are built by listening to every customer, not hiding negative experiences.

Day 1: Past-Customer Reactivation

Start with the customers you already have.

You have years of finished jobs and happy-or-not customers who were never asked. Reactivation gives every one of them the same honest invitation to share their experience.

Step 01

Bring your past-customer list

Upload a list or connect your CRM. You review and approve it before anything goes out.

Step 02

One honest ask to everyone

Every past customer gets the same friendly request. Emails go to the list; text messages go only to customers who agreed to receive them.

Step 03

Keep it going after every job

From then on, the same request goes out after each completed job, so your reviews reflect your work today.

See your review gap and your past-customer opportunity
The Hotshot Dashboard

Your reputation, on one screen.

Live ratings. Live sentiment. Live competitor lift. Every signal that drives jobs in one calm view.

hotshot.app · Sunrise Plumbing
● LIVE
Avg. Rating
4.9
+1.4 ↑
Reviews · 30d
247
+312% ↑
Reply Rate
100%
AI auto
Requests Sent
Every job
same ask
Star Rating · Last 12 Weeks
3.5 → 4.9 ★
Day Week Month
+247 reviews +1.4★ avg rating +312% call volume
Hotshot AI
Drafting · just now
Maria L. · 2h ago
"Showed up early, fixed the leak in 20 min. Honest pricing."
Suggested reply
Maria, thank you for trusting Sunrise Plumbing — Diego will be glad to hear it. We're here anytime you need us in St. Pete.
Inbox
Latest Reviews
All 5★ Needs reply
ML
Maria L.
Google · 2h
Showed up early, fixed the leak in 20 minutes. Honest pricing — finally found my go-to plumber.
Auto-replied
JT
James T.
Google · 6h
Crew was respectful, cleaned up after themselves. Will use again for the kitchen reno.
Auto-replied
RP
Robert P.
Private · 1d
Tech ran late and didn't call. Work was fine — communication needs work.
Routed private
DS
Diana S.
Google · 1d
Saved us $4K vs. the other quote. Honest people — recommending to my neighbor.
Auto-replied
See your dashboard preview
Features

Everything you need to win on reviews.

From the moment a job ends to the moment a new homeowner picks you on Google — every step, handled.

Automated Review Requests

A friendly text and email go out the moment a job is marked complete. You stop having to ask.

AI Review Replies

Every review gets a thoughtful reply in your voice in seconds. You approve, or let it auto-send.

Review Monitoring

Google reviews land in one inbox you actually check. Facebook and more platforms coming soon.

Negative Review Response Drafts

When a 1–3 star hits, you get an alert and a calm, professional reply drafted in seconds.

Before/After Job Galleries

Your tech snaps the photos. We turn them into proof posts your future customers actually see.

Monthly Reputation Scorecard

A one-page report each month: rating, review count, replies and top reviewed techs. Plain English.

Competitor Review Tracking

See your three closest competitors’ ratings, review pace, and complaints — in one view.

SMS + Email Follow-Up

Smart nudges hit the customer once or twice, then back off. Reactivate past jobs with one click.

Built for the trades

Made for home service pros.

Pre-built templates, jobsite lingo, and integrations for the trades that actually need reviews to win calls.

Roofers
Storm season, claims, tarps
Plumbers
Service calls, water heaters, leaks
HVAC
Tune-ups, replacements, AC repair
Electricians
Panel upgrades, EV chargers, rewires
Garage Door Repair
Springs, openers, install
Fire, Water & Mold Restoration
Emergency response, remediation, insurance
Simple Pricing

Pay for what you send.
Nothing more.

Pricing is based on the number of new review requests you want to send each month. Follow-up messages are always included and never counted toward your limit.

Monthly Annual Save 2 months
Starter
$97
/ mo
Up to 50 requests/mo
Start Free Trial
  • Automated review requests (SMS + email)
  • AI review replies
  • Review monitoring (Google, FB, Yelp)
  • 1 initial reactivation campaign
  • Follow-ups always included
  • 1 location · 1 user
Most Popular
Growth
$197
/ mo
Up to 150 requests/mo
Start Free Trial
  • Everything in Starter
  • Past-customer reactivation
  • Before/after proof posts
  • Monthly reputation scorecard
  • Up to 2 users
Pro
$297
/ mo
Up to 500 requests/mo
Book Demo
  • Everything in Growth
  • Competitor review tracking
  • Advanced automations
  • Multi-location support
  • Unlimited users
Done-For-You Setup
$497+
one-time
We install & launch the whole thing for you.
Add to Plan
  • Install the full system
  • Connect your CRM & invoicing
  • Write your automations & templates
  • Launch reactivation campaigns
  • 30-day handoff & training

14-day free trial · No card required · No contract · Cancel anytime

All plans include 1 initial review reactivation. Follow-up messages never count toward your monthly request limit.

Optional Add-On · Separate Product
VIP Black Card Add-On

Want customers to remember you after the review?

Hotshot Reviews helps you get the review. VIP Black Card helps that customer remember you, call you again, and refer their neighbors when something breaks.

What it is

VIP Black Card is a separate retention & referral system for home service businesses. It turns a completed job into a physical emergency contact card homeowners keep on the fridge, in a wallet, or in a drawer — so when the heater quits at 11 p.m., they call you, not the next Google ad. It's not a rewards card. It's how you stay top-of-mind for the next emergency and the next neighbor.

Hotshot Reviews
Review & reputation engine
VIP Black Card
Retention & referral engine

They work together. They are separate offers.

See VIP Black Card Program Bundle with my Hotshot plan
VIP
Black Card
Your Trusted Emergency Contact
Halberg Roofing
(512) 555·0188
Member
J. Whitman
24/7 Priority
On the fridge In the wallet In a drawer
How it pays back
Job done
Card handed off
Emergency hits
They call you first
Neighbor asks
They hand it over
FAQ

Common questions, plain answers.

Is Hotshot Reviews compliant with Google's review policy?

Yes. Hotshot follows Google's review guidelines: we never offer cash, discounts, or gifts in exchange for reviews, we never gate reviews based on star rating before they reach Google, and we ask every customer the same way. We send a friendly request — the customer chooses whether and what to write. That's it.

How long does it take to set up?

Most shops are live in under a week. We connect your CRM or invoicing tool, write your message templates with you, turn on Google review monitoring (Facebook coming soon), and you start sending. Done-For-You setup is faster — we handle the whole launch.

Which CRMs and tools does it connect to?

ServiceTitan, JobNimbus, Housecall Pro, Jobber, QuickBooks, Workiz, and 30+ more. If you don't use any of those, we can pull from a simple spreadsheet, Zapier, or your invoicing tool — even a Google form works.

What happens when a customer leaves a bad review?

You get an instant text. Hotshot AI drafts a calm, professional reply for you to approve. You respond within minutes instead of days — which is what future customers actually see when they read your reviews.

Will my techs need to do anything different?

No. They keep closing jobs in your CRM the same way. Hotshot listens for "job complete" and takes it from there. If you want, we'll also print QR cards your techs can leave behind so customers can tap-to-review on the spot.

How is this different from VIP Black Card?

Hotshot Reviews is the review and reputation engine — it gets you 5-star reviews and protects your rating. VIP Black Card is a separate retention and referral engine — it keeps you top-of-mind for the next emergency and the next neighbor. Most shops run both. They're sold separately.

What if I want to cancel?

Month-to-month. No contracts. Cancel anytime from your dashboard. You keep every review you collected — they're on Google, not us.

Free Review & Local Trust Audit

See how your business looks
on Google before customers
call your competitor.

See your review gap against local competitors — then see how many past customers you could invite to review the work you already did.

Sunrise Plumbing · Tampa, FL
Free Review & Trust Audit Report
Needs Work
Local Trust Score 42/100
Review Count
23
↓ Low vs. market avg
Star Rating
4.1 ★
Below 4.4 threshold
Response Time
6+ days
Google rewards <24 hrs
Unanswered
7 reviews
Sitting unresponded
Competitor Gap
−41
vs. #1 nearby competitor
Listing Accuracy
2 issues
Inconsistent NAP data
SEO Health
68/100
Missing key signals
Fix Priority #1
Start asking for reviews after every job
Powered by Hotshot Reviews · hotshotreviews.com

Your free audit covers
8 trust signals in one report.

Google Review Count & Star Rating
Where you stand vs. the 4.4 ★ trust threshold that wins calls.
Review Response Time & Unanswered Reviews
Google rewards businesses that reply fast. We show you how far behind you are.
Competitor Review Gap
How many reviews you need to overtake your 3 closest local competitors.
Listing Accuracy
NAP consistency across Google, Yelp, Facebook, and local directories.
Website & Local SEO Health
Speed, mobile, schema markup, and local keyword signals that affect your ranking.
Local Trust Score
A single 0–100 score showing what customers see before they decide to call.

What your audit shows you

Review Score
Where you stand on Google today
Competitor Gap
How far ahead your rivals are
Missed Trust Signals
Listings, SEO, unanswered reviews
Fix Plan
Exactly how Hotshot Reviews closes the gap

Ready to see your score?

Takes 30 seconds. We run the audit and email your report within 24 hours. No pitch. No pressure.

No credit card. No contract. Your report lands in your inbox within 24 hours.

Every finished job

Should build
more trust.

Run your free audit and see exactly where reviews, reputation, and local SEO are costing you calls right now.

Run My Free Review Audit See Plans

No credit card. No contract. Report in your inbox within 24 hours.

Run My Free Review Audit